Leura Gateway Visitor Information Centre

 

Leura Gateway is a privately operated Visitor Information Center and Booking Service provider.

As such, Leura Gateway does not receive any financial assistance from any government agency or the local Council.

Sources of Income

Income is made from:

1. sale of direct services on site (e.g. Internet access, Gallery Sales, Sale of Publications, etc);
2. commissions charged to providers when bookings for Accommodation (including conferencing), Fine Dining or Transport (rental cars, limousines, bicycles, buses, tours etc) are made on the visitor’s behalf; and 
3. Revenues generated by specialist marketing on this website.  

Our Guarantees

We aim to add value to both the visitor and the service providers (we see both as our our customers) without increasing the cost to visitors by:

+    ensuring that visitors (or those arranging itineraries for visitors) pay no more than the providers published prices, and we do not expect the providers to offer rates through us (with the exception of special offers of course) that differ from those published elsewhere;  

+    providing a more informed basis for customers to match their needs to the services offered regionally; and

+    ensuring that visitors have access to specials, packages, giveaways, discounts and standby rates, so more often than not the visitor ends up with better value than the published price.

Of course, we aim to provide all our customers with the most efficient service possible – and on a friendly, personal basis – even when transactions are done on-line - we have deliberately decided not to automate the booking process so contact needs to be made with our staff to allow us the opportunity to add this service.

How we want customers to see us 

There are two points of differentiation we are aiming to achieve in the eyes of visitors to the Blue Mountains:

1. Leura Gateway and the Blue Mountains Way website will be recognized as being the booking service of choice when visiting or arranging visitor itineraries to the Blue Mountains. Our staff will be recognised for efficiently and economically packaging and tailoring of accommodation, fine dining and transport solutions; and for
2. Providing these services on a personal, customer centered basis.

Similarly, these aims can be read across to our dealings with Blue Mountain Service Providers, where we wish to be seen as value for money to those providers who list with Leura Gateway because:

1. Of our ability to attract customers for them; and to then
2. Efficiently match those customers to the most suitable Service Providers, while
3. Dealing with the Service Providers in a personable and professional way.